Professor Mohammed Khan | American University of Sharjah
S

Faculty

< Back to Faculty Hub

 

 

Profile

College / Department

School of Business Administration

Teaching areas

Marketing Strategy, Marketing and Negotiations; Research Methods and Methodologies in Marketing; and Epistemology

Research areas

Customer satisfaction and loyalty behaviour, risk perception, choice behaviour, smart cities, and diffusion of innovation.

Education

PhD, Consumer Behavior, The University of Manchester, United Kingdom, 2001
MBA, Business Administration, Aberystwyth University, United Kingdom, 1994
Bachelor, Business Administration/marketing, Cyprus College, Cyprus, 1992

Professional experience

Professor Of Marketing, Marketing And Is, American University of Sharjah, 2018 - Present
Department Head, Marketing And Is, American University of Sharjah, 2014 - 2024
Chalhoub Group Professor Of Luxury Brand Management, School Of Business Administration, American University of Sharjah, United Arab Emirates, 2017 - 2018
Assistant/associate Professsor, Marketing And Information Systems, American University of Sharjah, 2006 - 2011

Memberships

Association for Consumer Research, Chicago, ACR, International, Consumer Research, 01 January 2019
Marketing Asia Group, International, Marketing and Consumer Behavior Research (New Zealand), January 2014

Contact

[email protected]
+971 6 515 2463

Professor Mohammed Khan

Professor
PhD, The University of Manchester, United Kingdom

M. Sajid Khan is a full Professor of Marketing at the American University of Sharjah and a Fellow of the Chartered Institute of Marketing (UK). With over 20 years of global experience, his work integrates academic rigor with real-world impact in areas such as consumer loyalty, AI adoption, and the circular economy. He holds a PhD in Consumer Behaviour from the University of Manchester and has published in top Q1 journals on topics like risk, sustainability, and smart cities. He has held key leadership roles at AUS and collaborated with global firms such as Chalhoub Group. His research explores trust and innovation in digital FMCG.

Publications

George Christodoulides, Nina Michaelidou And Sajid Khan. Guest Editorial: Contemporary Issues in Luxury Marketing and Branding, Journal Of Strategic Marketing, 5 October (4th Quarter/Autumn) 2023
Jean Boisvert, George Christodoulides And Sajid Khan. Toward a better understanding of key determinants and consequences of masstige consumption, Journal Of Business Research, 21 March 2023
Jean Boisvert And Sajid Khan. The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction and repurchase intentions, Journal Of Strategic Marketing, 11 February 2023
Jean Boisvert And M Sajid Khan. Toward a better understanding of the main antecedents and outcomes of consumer-based perceived product innovativeness, Journal Of Strategic Marketing, 21 March 2022
Abdelkader Daghfous, Abroon Qazi And Sajid Khan. Incorporating the risk of knowledge loss in supply chain risk management, International Journal Of Logistics Management
Kichan Nam, Chris Dutt, Prakash Chathoth, Abdelkader Daghfous And M Sajid Khan. The Adoption of Artificial Intelligence and Robotics in the Hotel Industry: Prospects and Challenges (Date of Acceptance - 17 September 2020), Electronic Markets – The International Journal On Networked Business, October (4th Quarter/Autumn) 2020
Abroon Qazi And M. Sajid Khan. Exploring probabilistic network-based modeling of multidimensional factors associated with country risk, Risk Analysis: An International Journal, 23 September 2020
Nicholas Ashill, Paul Williams, M. Sajid Khan And Earl Naumann. Dynamic and Ordinary Capabilities: A Project Management Perspective, Ieee Transactions On Engineering Management, July (3rd Quarter/Summer) 2020
Da\'u, G, Annibal Scavarda, Sajid Khan And Sonja Lebe. A sustainable operations proposal framework for improving the healthcare institution and community relationships, Production And Operations Management Society (poms), 2019
Kichan Nam, Christopher Dutt, Prakash Chathoth And Sajid Khan. Blockchain technology for smart city and smart tourism: latest trends and challenges, Asia Pacific Journal Of Tourism Research, 27 February 2019
Deepak Sirdeshmukh, Norita Ahmad, Sajid Khan And Nicholas Ashill. Drivers of user loyalty intention and commitment to a search engine: An exploratory study, Journal Of Retailing And Consumer Services, 2018
Sajid Khan, Mina Woo, Kichan Nam And Prakash Chathoth. Smart city and smart tourism: A case of Dubai, Sustainability, 8 December 2017
Paul Williams, Sajid Khan, Rania Semaan, Earl Naumann And Nicholas Ashill. Drivers of contract renewal in international B2B services: a firm-level analysis, Marketing Intelligence And Planning, 1 May 2017
Allan Williams, Sajid Khan, Robert Naumann And Nicholas Ashill. Does standardisation affect customer value in international B2B services?, 2016
Kichan Nam, Seung Oh, Sung Kim, Jahyun Goo And Sajid Khan. Dynamics of Enterprise Architecture in the Korean Public Sector: Transformational Change vs. Transactional Change, Sustainability, 2016
Sajid Khan, Robert Naumann And Matti Haverila. The problem with standardizing international market research: A case study from B2B services, Australasian Marketing Journal (amj), 2014
Fang Zhao And Sajid Khan. An empirical study of e-government service adoption: culture and behavioral intention, International Journal Of Public Administration, 2013
David Hewitt And Sajid Khan. THE SIGNIFICANCE OF MARKETING FOR THE ARTIST IN THE UAE, Knowing (by) Designing, 2013
K Eksheir, Imran Zualkernan And Sajid Khan. Adoption of a Learning Management System: A Case Study in the Higher Education, 2012
Sajid Khan, Robert Naumann And Allan Williams. Identifying the key drivers of customer satisfaction and repurchase intentions: An empirical investigation of Japanese B2B services, Journal Of Consumer Satisfaction, Dissatisfaction And Complaining Behavior, 2012
Ahmad Jamal, Sajid Khan And Matoula Tsesmetzi. Information cues roles in product evaluations: the case of the UK cosmetics market, Journal Of Strategic Marketing, 2012
Allan Williams, Sajid Khan, Nicholas Ashill And Robert Naumann. Customer attitudes of stayers and defectors in B2B services: Are they really different?, Industrial Marketing Management, 2011
Allan Williams, Sajid Khan And Robert Naumann. Customer dissatisfaction and defection: The hidden costs of downsizing, Industrial Marketing Management, 2011
Norita Ahmad And Sajid Khan. VIRTUAL LEARNING ENVIRONMENT IN HIGHER EDUCATION: THE ROLE OF SECOND LIFE, 2010
Sajid Khan. Discriminating In-home Shoppers Using Perceived Risk: A Review and Analysis, Review Of Business Research, 2010
Robert Naumann, Matti Haverila, Sajid Khan And Allan Williams. Understanding the causes of defection among satisfied B2B service customers, Journal Of Marketing Management, 2010
Sajid Khan, Robert Naumann, Robert Bateman And Matti Haverila. Cross-cultural comparison of customer satisfaction research: USA vs Japan, Asia Pacific Journal Of Marketing And Logistics, 2009
Robert Naumann, Allan Williams And Sajid Khan. Customer satisfaction and loyalty in B2B services: directions for future research, The Marketing Review, 2009
Matti Haverila, Sajid Khan And Robert Naumann. An exploratory study of switching motives in a B2B services context, Review Of Business Research, 2008
M Shah, Sajid Khan And Xu Mark. A Survey of Critical Success Factors in e-Banking, 2005

Conference Presentations

Perceived Risk and Innovativeness in Digital Food Retail: Balancing Consumer Trust, Engagement, and Ethical Implications: Future Directions and Agenda, Sixith Future Food Symposium, 22 May 2025
Exploring the Key Determinants and Effects of Masstige Consumption, Pricing And Consumption Symposium, February 2025
Luxury Hotel Memorable Experiences: Themes across Management and Consumers, Graduate Education And Graduate Student Research Conference In Hospitality And Tourism, January 2022

Grants and sponsorships

Fellowship, Fellow, The Chartered Institute of Marketing, United Kingdom

Awards and Honors

Postdoctoral Fellowship Award, 2025
Sabbatical Research Leave Award, 2025
Mini-research Grant, American University of Sharjah, 1 September 2017
AUS Faculty Research Grant, American University of Sharjah, 1 May 2012
AUS Faculty Research Grant, American University of Sharjah, 1 May 2011
Faculty Research Grant, American University of Sharjah, 1 May 2010
Young Researcher's Award, Cardiff University, 1 September 2005

© 2025 American University of Sharjah. All rights reserved.

You are now leaving the American University of Sharjah website.

By continuing, you will be taken to a website not affiliated with American University of Sharjah. Links to external sites are provided only for users' convenience and imply no endorsement of the site and/or its content. Note that the privacy policy and security settings of the linked site may differ from those of the AUS website.

Open link