Administrative Officer – Standard Operating Procedure (SOP)-Fixed Contract Duration | Office of Enrollment Management

The Administrative Officer SOP will be responsible for documenting a comprehensive standard operating procedure for the Office of Enrollment Management. This role involves collaborating with various stakeholders to document current processes and policies. The ideal candidate will have a strong background in process and policy documentation.

Job Responsibilities    

• Explore existing processes, policies, and procedures within the Enrollment Services units.
• Document a comprehensive SOP manual that aligns with institutional goals and regulatory compliance.
• Consult with enrollment staff and administrative units to gather input and demonstrate the correlation across functions.
• Create process flowcharts, presentations, checklists, guides, manuals, contracts, and guidelines to support SOP implementation.
• Document quality control measures and performance metrics for enrollment operations.
• Document and archive the updates, allowing the concerned enrollment staff to efficiently review and update the deliverables as needed to reflect changes in policy, technology, or regulations.
• Highlight in the SOP the values of efficiency, transparency, quality control, and applicant experience.

Qualifications and Skills Required    

• Bachelor’s degree in public administration, Business Administration, Educational Administration, or a related field.
• Minimum of 3 years of experience in a similar capacity.
• Knowledge of accreditation and compliance standards in higher education is an advantage.
• Proven experience in process development and documentation.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Technical writing skills.
• Excellent written and verbal communication skills.
• The following Certifications & Professional Training are an advantage:
• Lean Six Sigma (Green Belt or Yellow Belt)
• Project Management Professional (PMP)
• Records and Information Management Certification (CRM)
• Strong analytical, organizational, and project coordination skills.
• Ability to work collaboratively with cross-functional teams and communicate effectively.
• Proficiency in Microsoft Office Suite and experience with flowchart or process-mapping software (e.g., Lucidchart, Visio).
• UAE experience is an advantage.

How to Apply

• Interested applicants should fill out the form.
• AUS alumni are encouraged to apply. Applicants who do not meet the specified requirements will not be shortlisted. Only shortlisted candidates will be contacted.
• AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, gender, religion, national origin, disability, or marital status. Opportunities for employment are based solely upon one’s qualifications.