Dr. Jeffrey Baker | American University of Sharjah
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Profile

College / Department

School of Business Administration
Department of Marketing and Information Systems

Teaching areas

Business Analytics, Financial Technology ("Fintech"), Mobile Application Development, Telecommunications Networks, Project Management, Databases

Research areas

IT investment, IT strategy, IT business value, IT entrepreneurship, strategic alignment, strategies in electronic commerce

Education

PhD, Business Administration (concentration In Mis), Texas Tech University, United States, 2008
MBA, Business Administration (concentration In Mis), Texas Tech University, United States, 2004
BS, Child Development And Family Relationships, University of Texas at Austin, United States, 1996

Professional experience

Professor, Department Of Marketing And Information Systems, American University of Sharjah, Sharjah, United Arab Emirates, 2019 - Present
Associate Professor, American University of Sharjah, United Arab Emirates, 2013 - 2019
Assistant Professor, American University of Sharjah, United Arab Emirates, 2009 - 2013
Visiting Assistant Professor, Texas Tech University, TX, United States, 2007 - 2009

Memberships

Association for Information Systems, AIS, International, The Association for Information Systems is an international, not-for-profit, professional association with the stated mission to serve society through the advancement of knowledge and the promotion of excellence in the practice and study of information systems, 1 November 2006

Contact

[email protected]
+971 6 515 2605

Dr. Jeffrey Baker

Professor
PhD, Texas Tech University, United States

Jeff Baker's primary research interest is IT investment and strategy, with an emphasis on IT business value, strategic alignment, and strategies in electronic commerce. His research has appeared in the Journal of the AIS, the Journal of Strategic Information Systems, Decision Support Systems, and other leading journals. Before beginning work on his PhD, Dr. Baker conducted a software licensing audit for a regional affiliate of Sprint PCS, a major US telecommunications firm, to ensure their compliance with Sarbanes-Oxley regulations. He teaches courses on Business Analytics, Financial Technology ("Fintech"), Mobile Application Development, Telecommunications Networks, Project Management, and Databases.

Publications

Kichan Nam, Jeffrey Baker And Chris Dutt. Does familiarity with the attraction matter? Antecedents of satisfaction with virtual reality for heritage tourism, Information Technology And Tourism, 27 September 2023
Jeffrey Baker, Kichan Nam And Chris Dutt. A user experience perspective on heritage tourism in the metaverse: Empirical evidence and design dilemmas for VR., Information Technology & Tourism (itt), 7 August 2023
Kichan Nam, Chris Dutt And Jeffrey Baker. Authenticity in Objects and Activities: Determinants of Satisfaction with Virtual Reality Experiences of Heritage and Non-Heritage Tourism Sites, Information Systems Frontiers
Kichan And Jeffery . Authenticity in Objects and Activities: Determinants of Satisfaction with Virtual Reality Experiences of Heritage and Non-Heritage Tourism Sites, Information Systems Frontiers
Kichan Nam, Jeff Baker, Norita Ahmad And Jahyun Goo. Determinants of Writing Positive and Negative Electronic Word-of-Mouth: Empirical Evidence for Two Types of Expectation Confirmation, Decision Support Systems, January (1st Quarter/Winter) 2020
Jeffrey Baker And Harminder Singh. The Roots of Misalignment: Insights on Strategy Implementation from a System Dynamics Perspective, Journal Of Strategic Information Systems, 26 October (4th Quarter/Autumn) 2019
Kichan Nam, Jeffrey Baker, Norita Ahmad And Jahyun Goo. Dissatisfaction, Disconfirmation, and Distrust: An Empirical Examination of Value Co-Destruction Through Negative Electronic Word-of-Mouth (eWOM), Information Systems Frontiers, 2018
Jeff Baker, Y. Wang And Jaeki Song. The Role of Service Standardization Capability in Service Innovation: Evidence from the Knowledge-Intensive Service Firms, Proceedings Of The Americas Conference On Information Systems (amcis) 2019, January (1st Quarter/Winter) 2018
Kichan Nam, Jeffrey Baker, Norita Ahmad And J. Goo. Determinants of Writing Positive and Negative Electronic Word-of-Mouth: Empirical Evidence for Two Types of Expectation Disconfirmation, 2017
Jeffrey Baker And Harminder Singh. The Roots of Misalignment: Insights from a System Dynamics Perspective, 2015
Jeffrey Baker. Elaboration Likelihood Model, 2015
Jeffrey Baker. Technology-Organization-Environment Framework, 2015
Jaeki Song, Jeffrey Baker And Anol Bhattacherjee. Mobile Application Development Platforms: Towards a Theoretical Explanation of Adoption, 2014
Jaeki Song, Miri Kim, Jeff And Junghwan Kim. Fostering a Seamless Customer Experience in Cross-Channel Electronic Commerce, 2013
Jaeki Song, Hyoungyong Choi, Jeffrey Baker And Anol Bhattacherjee. Mobile Application Development Platform Adoption: A Grounded Theory Investigation, 2013
Jaeki Song, Jeffrey Baker, Hyoungyong Choi And Anol Bhattacherjee. Towards a Theory of Information Technology Platform Adoption, 2013
Chris Street, Brent Gallupe And Jeffrey Baker. Towards a Theory of Strategic Alignment in Entrepreneurial Organizations, 2013
Qing Cao, Jeffrey Baker, James Wetherbe And Vicky Gu. Organizational Adoption of Innovation: Identifying Factors that Influence RFID Adoption in the Healthcare Industry., 2012
Street, C., Gallupe, B., Baker, J.. Towards a Theory of Strategic Alignment in Entrepreneurial Organizations, 2012
Jeffrey Baker. The Technology – Organization – Environment Framework, 2011
Cao, Q., Baker, J., And J.c. Wetherbe. An Empirical Examination of RFID Adoption in the Healthcare Industry, 2011
Song, J., Kim, J., Jones, D., And Jeffrey Baker. Application Discoverability and User Satisfaction in Mobile Application Stores: An Environmental Psychology Perspective, 2011
Jeff Baker, Michel Avital, Gordon Davis, Frank Land, Howard Morgan And James Wetherbe. ICIS 2010 Panel Report: Technologies that Transform Business and Research: Lessons from the Past as We Look to the Future, Communications Of The Association For Information Systems, 2011
Sangno Lee, Jaeki Song, Jeff Baker, Youngjin Kim And James Wetherbe. The Commoditization of IT: Evidence from a Longitudinal Text Mining Study, Communications Of The Association For Information Systems, 2011
Sangno Lee, Jeffrey Baker, Jaeki Song And James Wetherbe. An Empirical Comparison of Four Text Mining Methods, 2010
Yong Kim, Jaeki Song, Jeffrey Baker And Kichan Nam. Exploring the Linkages between Firm Interactivity, Innovation, and Improved Business Performance., 2010
Sunghyuck Hong, Jeff Baker And Jaeki Song. Secure Authentication in Group Communications Using Media Access Control (MAC) Address, Recent Patents On Computer Science, 2010
Jeff And Jaeki Song. A Review of Single-Item Internet Auction Literature and a Model for Future Research, 2009
Jeff And Jaeki Song. Exploring Decision Rules for Sellers in Business-to-Consumer (B2C) Internet Auctions
Jeff And Jaeki Song. Exploring Decision Rules for Sellers in Business-to-Consumer (B2C) Internet Auctions, 2009
Jeff , Qing Cao, Donald Jones And Jaeki Song. Dynamic Strategic Alignment Competency: A Theoretical Framework and an Operationalization, 2009
Song, J., Baker, J., And J. Wetherbe. Examining Online Consumers' Behavior on Retail Websites, 2009
Kim, Y.j., Song, J., Baker, J., And Kichan Nam. Strategic IT Outsourcing Service, 2009
Jeff And Jaeki Song. A Review of Single-Item Internet Auction Literature and a Model for Future Research, 2008
Jeff And Jaeki Song. Exploring Decision Rules for Sellers in Business-to-Consumer (B2C) Internet Auctions, 2008
Jeffrey Baker And Donald Jones. A Theoretical Framework for Sustained Strategic Alignment and an Agenda for Research, 2008
Jeffrey Baker, Jacki Song And Donald Jones. Refining the IT Business Value Model: Evidence From a Longitudinal Investigation of Healthcare Firms, 2008
Jeff Baker And Jaeki Song. Exploring Decision Rules for Sellers in Business-to-Consumer (B2C) Internet Auctions, International Journal Of E-business Research (ijebr), 2008
Jeff Baker, Jaeki Song, Donald Jones And Eric Ford. Information Systems and Healthcare XXIX: Information Technology Investments and Returns—Uniqueness in the Healthcare Industry?, Communications Of The Association For Information Systems, 2008
Baker, J., Song, J., Jones D., And E. Ford. A Resource-Based View of Healthcare Information Technology Investments and Returns, 2007
Baker, J., Jones, D., And J. Burkman. A Theory of Data Visualization and the Potential for Facilitative Visual Analogies, 2007
Jeff Baker And Jaeki Song. A Review of Single-Item Internet Auction Literature and a Model for Future Research, Journal Of Electronic Commerce In Organizations, 2007
Yong Kim, Jeff Baker And Jaeki Song. An Exploratory Study of Social Factors Influencing Virtual Community Members' Satisfaction with Avatars, Communications Of The Association For Information Systems, 2007
Jaeki Song And Jeff Baker. An Integrated Model Exploring Sellers’ Strategies in eBay Auctions, Electronic Commerce Research, 2007
Baker, J., Song, J., Jones, D., And E. Ford. An Empirical Examination of the Impact of Tangible and Personnel-Based Resources on Healthcare System Performance, 2006

Grants and sponsorships

Grant, Virtual Reality in Tourism: An Investigation of Authenticity, Activity Type in Heritage and Non-Heritage, and Economic and Social Activities, 1 April 2022 - May 2025
Grant, Research Visitor Grant, Faculty of Business, Economics and Law, Auckland University of Technology, 2017 - 2017
Grant, Identifying Factors that Influence Information Technology Platform Adoption Role: Principal Investigator, American University of Sharjah, 2014 - 2014
Grant, Re-examination of Online Customer’s Behavior, Texas Tech University, 2009 - 2010
Grant, Seed Grant, American University of Sharjah, 2009 - 2010
Grant, Developing Analytic Tools for Healthcare IT Investments, Texas Tech University, 2008 - 2008
Grant, Investigating the Commoditization of IT, Texas Tech University, 2007 - 2007
Grant, IT Investment in the Healthcare Industry, Texas Tech University, 2007 - 2007

Awards and Honors

SBA Award for Excellence in Teaching, School of Business Administration, American University of Sharjah, April 2017
Lebanese Association for Information Systems (LAIS) 2017 Conference Best Paper Award, 28 April 2017
Americas Conference on Information Systems (AMCIS) 2013 Best Paper Award Nominee, 15 August 2013

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