University Health Services
Welcome to University Health Services (UHS)
University Health Services (UHS) at American University of Sharjah is an outpatient center fully accredited by the Sharjah Health Authority (SHA). It is committed to addressing all aspects of healthcare such as physical health, mental health, wellness and health education for all AUS students, faculty members and staff . It is here to promote and improve the health of the AUS community.
Services Provided
- Medical Services
- outpatient services for both acute and chronic problems
- limited minor surgical procedures
- prescription refill for chronic medications
- student health insurance
- ambulance services (University City Services)
- on-campus pharmacy:
- Valid prescriptions from licensed medical doctors based in the UAE are accepted if the prescription is for an item that we stock.
- on-campus laboratory
- preventive health screening and advising:
- Physical examinations for pre-employment/pre-admission, overseas travel, sports teams , etc. are offered in addition to general counseling regarding healthy habits and practices. UHS also offers tailored medical advice and screening tests depending on personal and familial health risks.
- immunizations and vaccination: Seasonal flu vaccination and other vaccinations provided by the Ministry of Health as part of national vaccination campaigns
For issues related to mental and psychological well-being, kindly contact e University Counseling Services on [email protected] for further information.
- Medical Emergencies on Campus
We provide round-the-clock emergency care after working hours and on public holidays. To reach our medical emergency team, call 06 515 2100 (press Option 1) or 050 635 7651.
In case of a life-threatening emergency, please call the National Ambulance on 998.
- Health Records
All students, employees and eligible dependents must present their Emirates ID when registering at UHS. Patient registration is completed through the Riayati portal. Access to your Electronic Medical Record (EMR) is strictly restricted to authorized healthcare personnel to ensure the confidentiality and security of your health information.
To request a release of information, you must sign a Release of Medical Record form.
* Patient privacy is a priority at UHS. All medical health records are confidential and cannot be released without the written permission of the patient, except as required by law.
Health Education
Health education is a vital tool in fostering a healthier community by providing individuals with the knowledge and resources to make informed health decisions. At AUS, health education topics are offered to the university community through various platforms, including the clinic's digital media channels. These topics are aligned with the World Health Organization's (WHO) monthly health programs, ensuring that the content is timely, relevant and globally recognized. Key health themes that reflect WHO’s ongoing initiatives—addressing issues like disease prevention, mental health, nutrition and environmental health among others—are featured on a monthly basis. By integrating WHO’s monthly programs, AUS ensures that students, faculty and staff are equipped with the latest health information and are encouraged to adopt healthier lifestyles.
Health Education Topic of the Month
Health Insurance Plans and Medical Coverage
For Students
At AUS, we prioritize the health and well-being of our students. As part of our commitment to providing comprehensive support, we offer a Student Medical Insurance Policy that ensures that students have access to quality healthcare services during their time at AUS. All registered AUS students, including both undergraduate and graduate students, are eligible to enroll in one of two medical coverage options:
- Al Buhaira National Insurance Company (ABNIC)
AUS has partnered with a reputable insurance provider, Al Buhaira National Insurance Company (ABNIC), to offer limited medical coverage to our students.
- Coverage
- essential medical services, such as doctor's visits, laboratory tests and prescription medications
- emergency medical treatment within the UAE
- hospitalization expenses, including room and board charges
- outpatient specialist consultations
- ambulance services
- Eligibility
- Mandatory for AUS-sponsored undergraduate or graduate students.
- Open to students who do not have their own private insurance.
- Enrollment
- Eligible students may enroll during the registration period for each semester.
- To enroll, click here, select Al Buhaira Medical Insurance, and enter the required information (AUS VPN required).
- Students who do not submit the required documents by the specified deadline are subject to the below:
- If the student’s residency visa is sponsored by AUS,the medical insurance charges will apply, but the plan will not be activated until the requirements are completed.
- If the student’s residency visa is not sponsored by AUS, medical insurance coverage will be changed to “University Medical Center Coverage” by default. The student will be responsible for any penalties or fines imposed by the health authorities due to delays in submitting required documentation or gaps in coverage. AUS will not be liable for such fines.
- Students on an Abu Dhabi visa are required to submit a certificate of continuity from their previous insurance.
- Network Coverage and Policies
Students who change their visa sponsorship or obtain a residence visa issued by a different emirate during the semester must submit a copy of their updated residence visa to [email protected].
- Consultations with Specialists
Consultation with a specialist and/or other doctors requires the student to obtain a referral letter from an AUS on-campus doctor during working hours.
- Emergencies
If you live off-campus and face a medical emergency after working hours and on holidays, please visit the nearest hospital from the list of network providers.
- Students Coming from Abroad
Students coming from abroad should purchase travel insurance that covers the first 30 days of their stay in the UAE.
If you do not have medical insurance, you will be enrolled in ABNIC. However, we strongly recommend that you purchase travel insurance to cover you for up to 30 days when you first arrive in the UAE for medical emergencies, including hospitalization, and to allow time for your AUS medical insurance enrollment to be processed. Please note that your ABNIC medical insurance will only be issued after your residence visa has been issued.
Your medical insurance is linked with your Emirates ID card. Your Emirates ID card must be presented everytime you go to an external medical provider or hospital at the time of your treatment or visit. To generate an e-card that states your ABNIC ID number, it's recommended that you download the ABNIC app (ABNIC Health Vault) on your phone.
- Coverage Period and Charges
Plan 1 – ABNIC Medical Insurance: Sharjah, Dubai and Northern Emirates
This plan will apply to students requiring AUS-arranged medical insurance who hold visas issued in Sharjah, Dubai or the Northern Emirates.
Semester
Coverage Period
Allocation
Insurance Premium
Admin./ Regulatory Fee
Total Student Charge
Fall
September 1–January 15
37.5%
AED 713.00
AED 50.00
AED 763.00
Spring
January 16–May 31
37.5%
AED 713.00
AED 50.00
AED 763.00
Summer
June 1–August 31
25.0%
AED 475.00
AED 50.00
AED 525.00
Total
September 1–August 31
100%
AED 1,901.00
AED 150.00
AED 2,051.00
Plan 3 – ABNIC Medical Insurance: Abu Dhabi Visa Holders This plan will apply to students requiring AUS-arranged medical insurance who hold an Abu Dhabi-issued visa
Semester
Coverage Period
Allocation
Insurance Premium
Admin./ Regulatory Fee
Total Student Charge
Fall
September 1–January 15
37.5%
AED 828.00
AED 50.00
AED 878.00
Spring
January 16–May 31
37.5%
AED 828.00
AED 50.00
AED 878.00
Summer
June 1–August 31
25.0%
AED 552.00
AED 50.00
AED 602.00
Total
September 1–August 31
100%
AED 2,208.00
AED 150.00
AED 2,358.00
- Graduating Students
The medical insurance will remain active as long as the visa is valid for AUS-sponsored students. Charges will apply in full if the visa remains active at the start of the semester following graduation.
Non AUS-sponsored students will have their medical insurance canceled after their graduation date.
If the student is on Abu Dhabi or Dubai residence visa sponsorship, he/she needs to submit a signed No Objection on Canceling of Medical Insurance (NOL) form to [email protected] to complete the cancellation process. Without the signed NOL, your student account will continue to be billed for the health insurance premium plus any health claims you incur. This will result in a hold on your account, and you will not be able to receive your diploma or transcript until the hold is released.
- University Health Services medical coverage (AUS campus only)
Through this plan, students with private insurance coverage will receive basic services offered by AUS University Health Services.
- Coverage
- basic on-campus medical services, such as visits to on-campus doctors
- limited emergency medical treatment within campus
- primary health care, including consultation, basic medication and follow-up care
- basic investigation that includes blood sugar, urine tests, ECG and pulmonary function test
- round-the-clock emergency care and first aid for students living in the AUS residential halls
- 24-hour emergency ambulance services
- Eligibility
- Available for students who are not AUS-sponsored.
- Open to students with their own private insurance.
- Open to students who are UAE nationals.
- Charges
Fall Semester
AED 300
Spring Semester
AED 300
Summer Term
AED 150
Disclaimer:
It is required that all AUS students have health insurance coverage. Students who choose not to enroll in the Al Buhaira National Insurance Company plan must declare that they have a valid private health insurance coverage.
Privately insured students who enroll only in the University Medical Center coverage must acknowledge that this coverage only allows access to the American University of Sharjah’s on-campus health services. They assume full responsibility for their healthcare costs and understand the potential risks associated with enrolling under this coverage.
Students who enroll only in the University Medical Center coverage release American University of Sharjah, its officers, employees and agents from any liability, claims, demands, actions or causes of action arising out of or in connection with their decision to enroll in the University Medical Center coverage only.
Plan 2 – Students with Private Medical Insurance
Students who maintain qualifying private medical insurance and therefore do not require enrollment under the ABNIC policy will be charged the applicable AUS Medical Center fee and University Hospital Sharjah (UHS) fee. Students with private health insurance that covers UHS must provide proof of coverage at the time of registration. Failure to submit the supporting documentation within the deadline for review will result in the student being charged for the University Hospital Sharjah services.
Semester
AUS Medical Center Fee
UHS Fee
Total Student Charge
Fall
AED 300.00
AED 112.50
AED 412.50
Spring
AED 300.00
AED 112.50
AED 412.50
Summer
AED 150.00
AED 46.25
AED 196.25
- University Hospital Sharjah Coverage
Unless a student has a private insurance plan that includes University Hospital Sharjah (UHS) within its network, all students are required to apply to the University Hospital Sharjah Coverage insurance plan. Students on this medical coverage plan can avail emergency health services after working hours and primary care visits during working hours from University Hospital Sharjah.
- Eligibility
This plan is mandatory for all Plan 3 students except those with private health insurance covering UHS. Proof of coverage has to be submitted at the time of registration. Failure to submit the supporting documentation within the deadline for review will result in the student being charged for the University Hospital Sharjah services.
- Charges
Fall Semester
AED 112.50
Spring Semester
AED 112.50
Summer Term
AED 45
5% VAT charge applies
- Changing Insurance Plans
Health plan changes are permitted during the fFall semester registration period only for Plan 1 and Plan 3 students. Plan 2 students may change their health plan during the registration period for each semester. Requests submitted after the applicable registration period will not be processed.
All health plan change requests must be submitted through Banner.
- Default Coverage
If a student does not select a plan within the specified time, the below default coverage will apply. Continuing students will remain on the medical coverage they were last registered on if they do not make any changes to their selection.
Description
Default Medical Insurance Plan
Undergraduate or graduate student sponsored by AUS
Al Buhaira National Insurance
Undergraduate students that are not sponsored by AUS and have their own private insurance
University Health Services medical coverage and University Hospital Sharjah Primary and Emergency Care
(on-campus only)Graduate students that are not sponsored by AUS and are continuing their graduate studies directly after completing their undergraduate program at AUS
University Health Services emergency services
For non-emergency cases, consultation fees apply.
For Faculty and Staff
For information on faculty and staff insurance, please visit the Employee Services section on SharePoint.
Request More Information
For more information about student medical insurance, please email [email protected].
For more information about the faculty and staff network, please call +971 6 515 2670 or email [email protected].
Newsletter
FAQs
- Who needs to complete the online medical record form?
The Online Medical Record Form must be completed by all newly admitted students and newly hired AUS employees who undergo their pre-university or pre-employment medical examination either in their home country or at an external medical facility within the UAE.
- Where can I complete my medical record form?
New students and employees who choose to complete their pre-university or pre-employment medical examination outside the AUS Health Unit must complete the Online Medical Record Form and print the Physical Examination section. The Physical Examination section must be completed, signed and stamped by a licensed physician at a clinic or hospital in the UAE or in their home country.
Once completed, the signed and stamped Physical Examination section must be submitted to the AUS Health Unit either in person or by email to [email protected].
Students and employees who complete their pre-university or pre-employment medical examination at the AUS Health Unit are not required to complete the Online Medical Record Form. Instead, they should visit the Health Unit and present their Emirates ID at the reception desk to complete their registration.
- Are students required to have medical insurance in the UAE?
It is mandatory for all undergraduate students to have medical insurance coverage. For more information on the plans available and the fees, please see the information on this website.
- Are graduate students (master’s or PhD) required to have medical insurance?
Enrollment in a medical insurance plan is optional for graduate students, except for those sponsored by AUS, for whom medical insurance enrollment is mandatory. For more information on the plans available and the fees, please see the information on this website.
- How can I request a refill of my chronic medication (applicable only for employees and dependents)?
Patients requiring prescription refills for chronic medications should visit the University Health Services clinic during working hours and with their valid Emirates ID card.
The hold in Banner is for all students who are enrolled in the Al Buhaira National Insurance Student Health Plan and will be automatically removed once the student’s status on Banner has changed from ACTIVE to INACTIVE/GRADUATED. For Abu Dhabi and Dubai visa holders, a No Objection letter must be filled out and submitted. The hold will not affect any AUS transactions, including registration/graduation procedures.
- Can I visit any specialist of my choice if I hold Al Buhaira National Insurance?
A referral letter must be obtained from the AUS clinic prior to visiting any specialists under the insurance network.
- Do I need to book an appointment to visit UHS?
UHS operates on a walk-in basis but gives priority to urgent cases.
- What are the clinic timings?
We are open 8:00 a.m. to 6:00 p.m., Monday through Thursday. The clinic is closed on official AUS holidays. Emergency care is provided round-the-clock. The medical emergency team can be contacted by calling 06 515 2100 (press Option 1) or 050 635 7651. They can also be reached on the following AUS extension number 4911.
- Whom should I contact if I have questions?
You can contact University Health Services at 06 515 2760, [email protected] or [email protected].
Contact Us
Emergency services are available 24/7.
All patients are accepted on a walk-in basis.
Location | Basement of the AUS Language Building
Timings | Monday–Thursday, 8:00 a.m. to 6:00 p.m. (closed on public holidays)
Landline | 06 515 2760
For medical emergency | 06 515 2100 press option 1 or dial 050 635 7651
Email | [email protected]
Parking | Parking spaces are limited. They are available on the service road in front of the Language building. Patients are issued a parking permit upon registering at the reception desk. Vehicles parked at UHS without parking permits are liable to fines by the campus security officials.
Laboratory
Timings | Monday–Thursday, 8:30 a.m.to 3:30 p.m.
Landline | 06 515 2694Al Manara Pharmacy
Location | Student Center, Lower Ground Floor
Landline | 06 573 6439
Mobile | 052 385 9162
Timing | Monday-–Thursday, 9 a.m.-–5 p.m. (closed on Sunday)
