One stop - the AUS solution center | American University of Sharjah


Welcome to One Stop - The AUS Solution Center!

The AUS Solution Center, a one-stop shop for all your AUS service needs, ensures you have the resources and support you need to achieve your goals at AUS. It allows students and parents to meet with various vital offices in a centralized location. Whether you want to learn more about residential life or apply for a financial grant or scholarship, the friendly team at the solution center can answer your questions, help fill out forms, and much more. In addition to the team being on hand to answer questions, iPads are available so that students can complete administrative tasks with the assistance of our solution center team members.



At One Stop, we offer a streamlined process for prospective students seeking admission to the diverse range  of programs offered by AUS. Our dedicated team provides comprehensive assistance, guiding applicants through every step of the admission process. From clarifying admission requirements to assisting with documentation and application submission, our aim is to simplify the entire process, ensuring a smooth and stress-free experience for prospective students.

Student Accounts

We strive to support our students by providing excellent services while maintaining professional ethics and a high level of integrity.  Get your accounts sorted in one place–visit the solution center to:

  • calculate or get a statement of your fees
  • pay your tuition fees
  •  find out about installment plans
  • learn about our payment methods
  • remove account holds
  • ask any other fee-related questions

Financial Grants and Scholarships

We do our best to ensure that financial concerns are not a hindrance for qualified students to get the best education they deserve. Discover a wealth of information about AUS grants and scholarships, including:

  • types of grants and scholarships available
  • information on upgrading, downgrading or reinstating Merit Scholarships
  • how to apply for or renew grants and scholarships
  • information on duration of grants and scholarships
  • any other queries related to grants and scholarships

Residential Halls

On-campus housing is the most convenient place for students to live while studying at university, as they enjoy being close to the academic buildings, library, food court and Sports Complex. We can assist you with everything you need to secure accommodation at AUS, including:

  • general questions on what it is like to live on campus, activities offered, room type options and other facility-related information
  • applying to live on campus: reserve, cancel or change assignment
  • residential halls tours
  • Proof of Residence letter


Find out everything you need to know about getting around campus and beyond, including:

  • purchasing transportation passes on Banner
  • finding the bus timetables
  • troubleshooting transportation issues

IT Support Services

Our IT Service Desk supports our community by delivering technology-based services for research, teaching, learning and business functions, with sustainability and environmental considerations at the heart of what we do. Receive IT support for various services, including:

  • AUS email
  • iLearn and course access

ID Cards

Collecting your AUS ID card from One Stop is a hassle-free experience. The One Stop staff is committed to delivering a seamless and customer-friendly service for students seeking information about renewing or collecting their ID cards.

Other Services

One Stop offers a wide range of support services. Our coordinators are available to assist you with general information you may need regarding medical insurance, visa services, security services, library services, academic majors and much more.

Contact Us

We are located on the mezzanine level
of AUS’ Main Building (M03B).

Opening hours: Monday–Thursday 8 a.m.–5 p.m.

+971 6 515 5555

[email protected]

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